Privacy Policy

1. Introduction

Welcome to our online shop! Your privacy is extremely important to us, and with this Privacy Policy, we aim to inform you about how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR), as well as relevant local regulations.

2. What Data We Collect

3. How We Use Your Data

4. Legal Basis for Data Processing

5. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that, your data will be securely deleted or anonymized.

6. User Rights under GDPR

To exercise any of these rights, please contact us at: linkshox@linkshox.com

7. Data Security

We implement all reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Access to your data is limited only to authorized employees who require it to perform their duties.

8. Delivery and Payment Policy

We offer worldwide delivery using trusted courier partners. The estimated delivery time is 25 to 35 business days for domestic orders, and international shipping times may vary depending on customs procedures and destination.

Delivery costs are clearly shown during the checkout process. Your account will only be charged once the payment is confirmed as successful. All payments are handled securely via certified payment providers.

9. Export and Customs Restrictions

Buyers are responsible for complying with any local laws and import/customs regulations. We do not take responsibility for restrictions, additional charges, or delays that may arise due to customs processes in the destination country.

If any legal, regulatory, or logistical limitations exist that affect the sale or delivery of a product, we will notify the customer before proceeding with the order.

10. Return and Refund Policy

We aim to ensure full customer satisfaction. In case of any complaint regarding the purchased product, please contact us at linkshox@linkshox.com to initiate the complaint procedure.

You may request a refund or return in accordance with our return policy if the product is damaged, defective, or not as described. The cancellation of an order or service may be requested within [insert time frame, e.g., 14 days] of delivery. Customers will be informed in advance of any additional costs associated with returns, cancellations, or order modifications.

In case of refund requests related to payments made via cards (VISA, MasterCard, Maestro, Amex, Dina), the refund will be made by reversing the original transaction to the same card used for payment.

11. Protection of Confidential Transaction Data

When entering credit card details, confidential information is transmitted via a public network in a protected (encrypted) form using SSL protocol and PKI system, which are currently the most advanced cryptographic technologies available.

Payment data security is guaranteed by the card processor, Banca Intesa a.d. Beograd. The entire payment process is carried out on the bank's secure pages. At no time are credit card details available to our system.

12. Marketing and Privacy Commitment

In the name of Linkshox, we are committed to protecting the privacy of all our customers. We collect only the essential data required for business operations and customer communication in accordance with good business practices and legal standards.

We provide customers with the option to opt out of marketing communications such as newsletters. You may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us directly.

All personal data is strictly protected and accessible only to employees who need it to perform their work. All Linkshox employees are responsible for respecting privacy principles.

We do not share your personal data with third parties unless required by law or necessary for transaction processing (e.g., payment gateway).

13. GDPR Compliance Statement

If you believe your data protection rights have been violated, you may lodge a complaint with the relevant supervisory authority.

14. VAT Statement

Linkshox d.o.o. is a VAT-registered entity. All prices listed on the site include VAT. There are no hidden charges.

15. Contact

If you have any questions regarding this Privacy Policy or our GDPR compliance, please contact us at:
📧 linkshox@linkshox.com

Last updated: 01.06.2025

Thank you for trusting us!